Seamlessly switch from your existing ITSM tool to Jira Service Management
We support you throughout your migration with our team of migration specialists.
What challenges our customers face:
Closed tickets, ticket histories, and existing knowledge base articles are essential. How can we ensure that this information is preserved?
Our current ITSM solution has been in use for years, and we need to make sure users understand how Jira Service Management works and can work efficiently with it.
Tickets may contain sensitive information and must be protected as thoroughly as possible.
Benefits of Our Services
Years of Migration Experience
Our experts know the challenges of migrating from other systems to Atlassian. Thanks to this experience, we can seamlessly integrate your existing processes into the Atlassian ecosystem and implement any necessary optimizations together with you.
ITSM Expertise and Best Practices
We don’t just migrate existing ITSM solutions 1:1 to Jira Service Management. Our team also sets up Jira Service Desk instances from scratch. This gives us the expertise and understanding of how a Service Desk should operate, which best practices to implement, and how to properly configure processes in Jira Service Management.
Integration into Your Existing Atlassian Platform
Are your teams already using Jira and Confluence? Then Jira Service Management is simply the next step to make your employees’ work easier. With a familiar user interface, users can work in an environment they already know without requiring additional training.
Your benefit
Frequently asked questions
How we support you
Extent of the migration
We help ensure that all relevant data is migrated, while avoiding the transfer of unnecessary legacy data into the new system. Our experts advise and support you throughout this assessment and decision-making process.
Planning and Coordination
From project management to stakeholder management, we take ownership of the project and ensure that everyone involved knows what is happening and when.
Improvement of Existing Processes
Existing processes may have remained unchanged for years, even though ways of working continually evolve. We ensure that the full potential of Jira Service Management is leveraged and support you in integrating and adapting your current processes into the new system.
Post-Migration Support
With the new ITSM tool, new requirements are likely to arise. You may need system adjustments or want to integrate additional teams into the Service Desk. Swarmit is here to support you wherever assistance is needed.
Training
Whether on-site training, online sessions, or self-study materials, we are happy to create customized training programs for your employees.
